VRPS Platform Terms of Use

Applicable to ParkAgent®, VRPAccess®, and Related Services

Version 1.0 | August 2026

Important Notice

PLEASE READ THESE TERMS CAREFULLY. THESE TERMS CONSTITUTE A LEGALLY BINDING AGREEMENT. ARTICLE 20 CONTAINS A MANDATORY INDIVIDUAL ARBITRATION AGREEMENT, A JURY-TRIAL WAIVER, AND A CLASS- AND REPRESENTATIVE-ACTION WAIVER, SUBJECT TO STATED EXCEPTIONS AND APPLICABLE LAW. YOU MAY HAVE A LIMITED RIGHT TO OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 20.10.

By clicking “I Agree,” creating or accessing an Account, purchasing parking, registering a Vehicle, claiming a Permit, using a QR code or text-message workflow, accessing an administrative portal, or otherwise accessing or using the Services after being presented with these Terms, you acknowledge that you have read, understood, and agree to be bound by them.

If you do not agree, do not access or use the Services.

Table of Contents

• Article 1: Acceptance, Scope, and Electronic Contracting
• Article 2: Definitions and Rules of Interpretation
• Article 3: Eligibility, User Categories, and Authority
• Article 4: Accounts, Credentials, and Registration
• Article 5: Nature of the Platform and Allocation of Operational Responsibility
• Article 6: Parking Programs, Authorizations, and Availability
• Article 7: Property Rules, Enforcement, Booting, and Towing
• Article 8: Fees, Payments, Taxes, Refunds, and Chargebacks
• Article 9: Communications, SMS, Email, and Notices
• Article 10: Privacy, Data Processing, and Retention
• Article 11: License Plate Recognition and Vehicle Monitoring
• Article 12: Acceptable Use and Prohibited Conduct
• Article 13: Third-Party Services, Devices, and Integrations
• Article 14: Service Availability, Changes, Beta Features, and Support
• Article 15: User Content, Feedback, and Intellectual Property
• Article 16: Automated Processing, Analytics, and Future Features
• Article 17: Disclaimers of Warranties
• Article 18: Limitation of Liability
• Article 19: Indemnification and Release
• Article 20: Dispute Resolution, Arbitration, Jury Waiver, and Class Waiver
• Article 21: Governing Law and Court Proceedings
• Article 22: Suspension, Termination, and Effect of Termination
• Article 23: General Provisions

Article 1: Acceptance, Scope, and Electronic Contracting

1.1 Agreement

These Platform Terms of Use (these “Terms”) form a binding agreement between Vacation Rental Property Solutions, Inc., an Alabama corporation (“VRPS,” “we,” “us,” or “our”), and each person or entity that accesses or uses the Services (“you” or “User”). These Terms govern access to and use of the Services through any website, mobile application, web application, QR code, text message, email link, kiosk, API, administrative portal, third-party integration, or other interface made available by or on behalf of VRPS.

1.2 Covered Users

These Terms apply to End Users, Administrative Users, Customer personnel, owners, residents, tenants, guests, visitors, vendors, contractors, delivery personnel, rental managers, property managers, security personnel, enforcement personnel, parking operators, and any other person or entity that accesses, uses, or benefits from the Services. Different User categories may have different permissions and obligations, but all are bound by the provisions applicable to their activities.

1.3 Affirmative Assent

You accept these Terms when, after being presented with or given reasonable access to them, you take an affirmative action designated by VRPS, including checking a box, clicking an acceptance button, creating an Account, submitting a registration, purchasing parking, claiming or activating a Parking Authorization, accessing an Administrative Portal, or continuing a workflow that clearly states it is subject to these Terms.

1.4 Electronic Signature and Records

You consent to transact electronically and agree that your electronic acceptance has the same legal effect as a handwritten signature. You consent to receive these Terms and related records electronically and may retain them by printing or saving a copy. Nothing in this Section requires VRPS to provide records electronically where Applicable Law requires another method.

1.5 Acceptance Records

VRPS may maintain records of assent and use in the ordinary course of business, including the version accepted, date and time, user or account identifier, Property, transaction or Reservation identifier, device and browser information, IP address where available, authentication method, and acceptance workflow. To the fullest extent permitted by Applicable Law, those records may be used to establish acceptance, identity, timing, and the contents of the agreement presented.

1.6 Authority for Entities and Other Persons

If you accept these Terms for an entity or act for another person, you represent that you have authority to do so. Registering a Vehicle or completing a workflow for another person does not relieve that person of obligations independently applicable to the person’s use of a Property, and you remain responsible for the accuracy and lawfulness of information you submit.

1.7 Additional Terms and Customer Agreements

A Customer may be subject to a separate Master Services Agreement, order form, or other written agreement with VRPS. Those Customer agreements govern the commercial relationship between VRPS and that Customer. These Terms govern individual use of the Services. If an irreconcilable conflict exists, the Customer agreement controls only as between VRPS and that Customer; it does not eliminate obligations independently applicable to an individual User unless the Customer agreement expressly states otherwise.

1.8 Incorporated Policies

The Privacy Policy, Refund Policy, SMS Terms, License Plate Recognition Notice, Acceptable Use Policy, Cookie Notice, Data Retention Policy, and other policies expressly identified in the Services are incorporated by reference. A transaction-specific disclosure or Property Rule may supplement these Terms for that transaction or Property. In the event of conflict, the more specific transaction disclosure controls for that subject, followed by these Terms, unless Applicable Law requires otherwise.

1.9 Changes

VRPS may revise these Terms prospectively to reflect legal, security, product, operational, or business changes. The revised version will state its effective date. Where required, VRPS will provide notice and obtain renewed assent. Changes do not retroactively alter rights and obligations arising before their effective date unless the parties agree or Applicable Law permits.

1.10 No Waiver by Informal Communications

Customer service statements, help-center content, marketing materials, sales discussions, and informal communications do not modify these Terms unless incorporated into a writing executed by an authorized VRPS representative or unless Applicable Law provides otherwise.

Article 2: Definitions and Rules of Interpretation

2.1 Defined Terms

Capitalized terms have the meanings stated below. A definition applies equally to singular and plural forms where the context permits.

2.2 Interpretation

Headings are for convenience and do not affect interpretation. “Including” means “including without limitation.” “Or” is inclusive unless the context clearly requires otherwise. References to statutes include amendments and successor provisions. References to a person include individuals and entities. References to a document include permitted amendments. A requirement that an act be in writing includes an electronic record where legally effective.

No rule construing ambiguities against the drafter applies to the extent the parties had a meaningful opportunity to review these Terms. If a provision is limited by Applicable Law, it will be enforced to the maximum lawful extent.

Article 3: Eligibility, User Categories, and Authority

3.1 Legal Capacity

You must have legal capacity to enter these Terms. A minor may use the Services only through a parent, guardian, or other adult who has authority and accepts responsibility as permitted by Applicable Law.

3.2 Truthful Information

You represent that information you submit is accurate, current, and complete and that you are authorized to provide it. You may not use another person’s identity, Reservation, Claim Code, owner privilege, permit, payment method, or Vehicle information without authorization.

3.3 Vehicle Authority

By registering a Vehicle, you represent that you are the owner, operator, renter, custodian, or authorized representative of that Vehicle and may lawfully provide its information.

3.4 Administrative Authority

Administrative Users must act within permissions granted by the Customer. An Administrative User may not use Customer Data for personal purposes, disclose it without authorization, or change Parking Rules, Fees, or enforcement settings without authority.

3.5 Sanctions and Prohibited Users

You may not use the Services if prohibited by Applicable Law or if your access has been suspended or terminated, except to exercise rights expressly provided by law or to contact support regarding the suspension.

3.6 Customer Responsibility for Permissions

The Customer is responsible for selecting Administrative Users, assigning permissions, removing access when roles change, and supervising use of Administrative Portals.

Article 4: Accounts, Credentials, and Registration

4.1 Account Creation

Some Services require an Account; others may permit guest or transaction-specific use. VRPS may require identity, contact, Reservation, unit, ownership, Vehicle, or payment information reasonably necessary to provide the requested functionality.

4.2 Credential Security

You must protect passwords, authentication codes, Claim Codes, and access links. Do not share an administrative credential or permit unauthorized access. Notify VRPS or the Customer promptly if you suspect compromise.

4.3 Activity Through Your Account

You are responsible for activity through your Account or credentials to the extent caused by your acts, omissions, or failure to use reasonable security. VRPS may rely on authenticated instructions until notified of compromise and given a reasonable opportunity to act.

4.4 Accuracy and Updates

You must promptly correct inaccurate contact, Reservation, Vehicle, unit, or ownership information. A mistyped license plate or stale Vehicle record may prevent a match and may result in an Enforcement Action.

4.5 Shared and Delegated Workflows

A Customer may permit an owner, rental manager, guest, or administrator to create or manage registrations for another person. The submitting User is responsible for having authority, providing required notices, and ensuring the recipient receives applicable Parking Rules and transaction terms.

4.6 Security Controls

VRPS may require multifactor authentication, password resets, identity verification, reacceptance of Terms, or other controls where reasonably necessary for security or legal compliance.

4.7 Suspension and Restriction

VRPS may suspend, restrict, or require remediation where it reasonably suspects fraud, abuse, unauthorized access, material inaccuracy, legal noncompliance, security risk, or interference with the Services. Where practicable, VRPS will limit the action to the affected feature or Account.

Article 5: Nature of the Platform and Allocation of Operational Responsibility

5.1 Technology Platform

VRPS provides technology that enables Customers to administer Parking Programs. Unless expressly stated in a separate written agreement, VRPS does not own or lease the Property, possess the parking spaces, control physical access, manage the Property, provide on-site security, perform towing or booting, employ enforcement personnel, or establish the legal right to park.

5.2 Customer-Controlled Decisions

The Customer controls Parking Rules, eligibility, pricing, inventory, owner and guest privileges, Vehicle limits, enforcement thresholds, exceptions, refunds beyond VRPS’s published policy, and other operational decisions unless expressly delegated to VRPS in writing.

5.3 No Agency

The parties are independent. No Customer, Property Operator, Enforcement Provider, rental manager, owner, or Administrative User is VRPS’s employee, partner, joint venturer, franchisee, or agent solely because it uses the Services. No User may bind VRPS.

5.4 No Fiduciary Duty

Use of the Services does not create a fiduciary, trustee, escrow, bailment, landlord-tenant, carrier, insurer, or professional-adviser relationship between VRPS and a User.

5.5 Customer and Third-Party Data

VRPS may rely on Customer Data and information from Reservation Providers, Payment Processors, LPR systems, and other Third-Party Services. The party controlling the source data is responsible for its accuracy, completeness, timeliness, and lawful provision.

5.6 Support Role

VRPS support may assist with platform use and investigate system records. Support does not adjudicate ownership, contractual rights, Parking Rules, criminal matters, towing law, or disputes outside VRPS’s control. At a Customer’s or Enforcement Provider’s request, VRPS support may provide system records, information, or non-binding operational input to assist that party in evaluating a matter. Any Enforcement Action or operational decision remains solely that of the Customer or Enforcement Provider, who retains sole authority over and responsibility for it. VRPS’s provision of records, information, or input does not make VRPS the decision-maker, Property Operator, or Enforcement Provider, and VRPS is not responsible for the resulting decision.

5.7 Operational Services by Separate Agreement

If VRPS agrees in writing to perform implementation, customer support, payment administration, reporting, enforcement coordination, or other operational services, the scope and responsibility are governed by that written agreement. No operational duty is implied merely from platform functionality. For clarity, VRPS’s provision of transactional or platform support and its facilitation of payment collection and disbursement are technology-enabled functions of the Services and are not, by themselves, operator-level operational services.

Article 6: Parking Programs, Authorizations, and Availability

6.1 Conditional Authorization

A Parking Authorization shows that a Vehicle met specified digital criteria at the time of issuance. It remains subject to Parking Rules, accurate Vehicle Information, payment status, dates and times, location restrictions, Vehicle limits, safety rules, and lawful directions at the Property.

6.2 No Property Interest

A Parking Authorization is a revocable, limited permission under the applicable Parking Rules. It does not convey ownership, a leasehold, an easement, a guaranteed space, a bailment, or any interest in real property.

6.3 No Guarantee of Space

Unless a transaction expressly states that a particular space is reserved, a purchase or registration does not guarantee availability. Occupancy, unauthorized Vehicles, construction, emergencies, accessible-space requirements, reserved inventory, maintenance, weather, and Customer decisions may affect availability.

6.4 Inventory and Oversubscription

Customers determine Parking Inventory and may use assumptions regarding turnover, no-shows, shared use, owner use, or peak demand. VRPS is not responsible for a Customer’s inventory decisions or for physical occupancy that differs from system records.

6.5 Dates and Session Start

A parking session begins at the start time displayed during purchase or activation, whether or not the Vehicle has arrived. The Refund Policy may make a transaction nonrefundable once that time begins.

6.6 Vehicle Limits

A Parking Program may limit the number, type, size, location, or duration of Vehicles. Registering more Vehicles than may be present does not authorize simultaneous occupancy beyond the applicable limit.

6.7 Changes and Revocation

A Customer may change or revoke a Parking Authorization for nonpayment, ineligibility, incorrect information, violation of Parking Rules, safety needs, emergency conditions, or other lawful reasons. VRPS may implement the Customer’s instruction without independently determining the underlying merits.

6.8 Accessible Parking

Availability and use of accessible parking spaces are governed by Applicable Law and Property Rules. A digital registration does not establish disability eligibility or permit use of an accessible space without required credentials.

6.9 Personal Property and Vehicle Condition

VRPS does not take custody of Vehicles or personal property and is not responsible for theft, damage, weather exposure, vandalism, collision, towing damage, or loss occurring at a Property, except to the extent caused by VRPS and not lawfully disclaimed.

Article 7: Property Rules, Enforcement, Booting, and Towing

7.1 Duty to Review Rules

You must review and comply with Parking Rules displayed in the Services, posted at the Property, provided by the Customer, or otherwise made reasonably available. Posted signs and lawful on-site instructions may supplement digital information.

7.2 Enforcement Providers

Enforcement Actions are ordinarily taken by Customers or independent Enforcement Providers. Unless VRPS expressly performs the action under a written agreement, VRPS does not control the timing, manner, equipment, personnel, discounts, release conditions, or legality of an Enforcement Action. VRPS’s provision of system records, information, or non-binding input in response to a request does not constitute control over, or participation in, an Enforcement Action.

7.3 System Status Is Not Exclusive

A “valid,” “active,” “green,” “whitelisted,” or similar status within the Services addresses only the criteria represented in the system. It does not guarantee compliance with all Parking Rules, posted restrictions, Vehicle dimensions, safety requirements, fire codes, accessible-parking laws, or physical-space restrictions.

7.4 Disputed Registrations

If you believe a Vehicle was incorrectly cited, booted, or towed, follow the dispute process provided by the Customer or Enforcement Provider. VRPS may provide system records but is not required to reverse an action or payment controlled by another party.

7.5 Proof of Payment or Registration

A receipt may show payment but may not establish correct Vehicle Information or compliance with all Parking Rules. The Customer may adopt a reduced fee or cure process for documented mistakes, but no such process is implied unless disclosed.

7.6 Emergency and Safety Actions

A Customer or lawful authority may remove or relocate a Vehicle notwithstanding a Parking Authorization where reasonably necessary for safety, emergency response, maintenance, access, construction, fire lanes, or legal compliance.

7.7 No Authorization of Unlawful Conduct

Nothing in the Services authorizes an Enforcement Action that violates Applicable Law. Customers and Enforcement Providers remain responsible for required signage, notices, licensing, fee limits, procedures, and safeguards.

Article 8: Fees, Payments, Taxes, Refunds, and Chargebacks

8.1 Displayed Charges

Before submitting a paid Transaction, the Services will display the charges then known to VRPS, which may include parking charges, technology or convenience fees, Taxes, and other disclosed amounts. Except where VRPS expressly agrees otherwise in a separate written agreement, enforcement-related charges — including any citation, penalty, boot, tow, or release fee — are set, assessed, collected, and processed solely by the Customer or an Enforcement Provider, not by VRPS, and are not among the amounts displayed or processed through the Services.

8.2 Payment Authorization

You authorize the Payment Processor and applicable merchant to charge the selected payment method for the displayed total and any additional amount you separately approve. You represent that you are authorized to use the payment method.

8.3 Merchant and Beneficiary

The Customer, VRPS, or another disclosed party may be the merchant of record or economic beneficiary for particular charges. The transaction receipt or checkout disclosure controls. VRPS’s processing or facilitation of funds does not by itself make VRPS the Property Operator or seller of the underlying parking right. VRPS acts as the merchant of record for parking Transactions processed through the Services and, in that capacity, collects and remits applicable Taxes. VRPS collects amounts paid by a User at the time of the Transaction, may hold those amounts pending disbursement, and disburses funds to the Customer or another disclosed beneficiary on the schedule and terms set forth in or determined under the applicable Customer agreement. VRPS’s role as merchant of record is limited to the payment Transaction and the collection, holding, and remittance of applicable funds and Taxes. It does not make VRPS the Property Operator; does not give VRPS ownership, possession, or control of the Property, the parking spaces, or physical access; does not make VRPS an escrow agent, trustee, fiduciary, or bailee; and does not make VRPS responsible for the availability, condition, or physical use of parking, for an Enforcement Action or its manner of execution (including damage caused by booting, towing, or immobilization), for loss, damage, or injury occurring at the Property, or for any consequence arising from information a User submits, including a citation or other Enforcement Action resulting from an incorrectly entered license plate or Vehicle Information.

8.4 Payment Processor

Payment information is processed by a Payment Processor. VRPS does not guarantee approval, settlement, payout timing, banking availability, card-network decisions, fraud-screening outcomes, or chargeback determinations.

8.5 Taxes

Taxes may be calculated from information supplied by the Customer, Property location, transaction type, tax configuration, and third-party tax tools. If a correction is required, VRPS or the merchant may issue a refund, additional charge with authorization, or other adjustment permitted by law.

8.6 Refund Policy

Refund eligibility is governed by the Refund Policy and transaction disclosures. Unless required by law or expressly stated otherwise, no refund will be issued after the parking session start time, even if the Vehicle arrives late, leaves early, does not use the parking, or parking is unused for personal reasons.

8.7 Unavailable Parking

If parking is materially unavailable due to circumstances within the merchant’s control, the Customer or VRPS may offer a refund or alternative as stated in the Refund Policy. This remedy does not apply to a User’s failure to follow instructions, incorrect Vehicle Information, or an Enforcement Action for another violation.

8.8 Chargebacks

Before initiating a chargeback, contact the merchant or VRPS support and provide a reasonable opportunity to investigate. A fraudulent or bad-faith chargeback may result in suspension, collection activity, recovery of permitted costs, or disclosure of transaction records to the Payment Processor.

8.9 Currency and Rounding

Charges are stated in the displayed currency. Taxes, processor rules, and fractional calculations may produce lawful rounding differences.

8.10 No Stored Value

Unless expressly identified otherwise, a Parking Authorization, permit, credit, discount, or Claim Code is not cash, a deposit account, stored value, or a gift card and may be subject to expiration, eligibility limits, and nontransferability.

Article 9: Communications, SMS, Email, and Notices

9.1 Transactional Communications

You consent to receive Communications reasonably necessary to provide the Services, including registration confirmations, receipts, security alerts, one-time codes, parking reminders, expiration notices, rule changes, and support messages. Transactional Communications are not conditioned on consent to marketing.

9.2 Text Messages

Where you provide a mobile number or initiate an SMS workflow, you consent to receive automated and non-automated text messages described in the SMS Terms. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

9.3 Opt-Out and HELP

You may reply STOP to opt out of texts from the applicable program and HELP for assistance, subject to the SMS Terms. Opting out may prevent completion of a text-dependent workflow but does not invalidate prior transactions.

9.4 Telephone Number Responsibility

You represent that you are the subscriber or customary user of a number you provide or are authorized to consent. Notify VRPS if a number is reassigned or no longer belongs to you.

9.5 Email and Push Notifications

You may adjust optional notification preferences where available. Security, legal, account, and transaction notices may still be sent where permitted.

9.6 Electronic Notices

Notices may be delivered through the Services, to contact information associated with your Account or Transaction, or by another method permitted by law. You are responsible for maintaining current contact information.

9.7 Customer Communications

A Customer may send Communications through the Services. The Customer is responsible for the content, audience, legal basis, and compliance of Customer-initiated Communications. VRPS may apply technical and policy controls but does not preapprove every message.

Article 10: Privacy, Data Processing, and Retention

10.1 Privacy Policy

The Privacy Policy explains categories of Personal Information processed, purposes, disclosures, choices, security practices, and contact methods. It is incorporated into these Terms.

10.2 Roles

Depending on the data and context, VRPS may act as an independent business, controller, processor, service provider, or contractor, and the Customer may act as a separate controller or business. The applicable Customer agreement and Privacy Policy further describe those roles.

10.3 Data Sources

VRPS may receive information from Users, Customers, Reservation Providers, owners, rental managers, Payment Processors, LPR systems, Devices, cookies, integrations, and public or commercially available sources where lawful.

10.4 Permitted Processing

VRPS may process information to provide, secure, support, improve, and document the Services; complete Transactions; administer Parking Programs; send Communications; prevent fraud; investigate disputes; comply with law; enforce agreements; and develop deidentified or aggregated insights.

10.5 Customer Access

Customers and authorized personnel may access data relating to their Properties and Parking Programs. Customers determine their users and permissions and are responsible for using data lawfully and limiting access to legitimate business purposes.

10.6 Data Retention

VRPS retains information according to its Data Retention Policy, legal obligations, Customer instructions, operational needs, dispute requirements, security needs, and backup cycles. Different categories have different periods; financial and transaction records may be retained longer than operational data.

10.7 Deletion and Anonymization

A deletion request may be fulfilled by deletion, deidentification, restriction, or separation of identifying information, subject to legal retention, fraud prevention, transaction, tax, security, backup, and dispute requirements.

10.8 Backups

Residual copies may remain in disaster-recovery or backup systems until overwritten under standard cycles. Those copies are not used for ordinary business purposes and remain subject to applicable safeguards.

10.9 Security

VRPS uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the Services. No system is completely secure, and VRPS does not warrant that unauthorized access or disruption will never occur.

10.10 Security Incident Cooperation

If a Security Incident affects data controlled by a Customer, the parties will cooperate as required by the Customer agreement and Applicable Law. Users must not publicly disclose unverified allegations or exploit a vulnerability; suspected vulnerabilities should be reported responsibly.

10.11 International Use

The Services are operated from the United States. Users accessing them from another jurisdiction are responsible for local law, and information may be processed in the United States or other disclosed locations.

Article 11: License Plate Recognition and Vehicle Monitoring

11.1 Purpose

LPR may be used to automate Vehicle identification, compare Vehicles with Parking Authorizations, administer whitelists or watchlists, document entry or presence, support enforcement review, investigate disputes, and improve parking operations.

11.2 Data Accuracy

LPR involves image quality, plate visibility, angle, lighting, weather, obstruction, state formats, temporary plates, character similarity, and algorithmic confidence. Results may be incomplete or incorrect and should not be treated as infallible.

11.3 Human Review

Customers and Enforcement Providers should use reasonable review procedures before material Enforcement Actions where appropriate. A system match or nonmatch is one input and may not reflect all facts.

11.4 Customer Responsibility

The Customer is responsible for legal authority, signage, notices, camera placement, enforcement use, and policies applicable to LPR at its Property, except to the extent VRPS expressly undertakes an obligation in writing.

11.5 Retention

LPR Data is retained according to the LPR Notice, Data Retention Policy, Customer configuration, legal holds, disputes, investigations, and Applicable Law. VRPS may impose maximum retention periods or delete data to reduce risk.

11.6 Restricted Uses

Users may not use LPR Data to stalk, harass, discriminate, conduct unauthorized surveillance, determine protected characteristics, sell location histories, or pursue purposes unrelated to legitimate Property operations.

11.7 Law-Enforcement Requests

VRPS may disclose LPR Data in response to valid legal process, emergencies, or other circumstances described in the Privacy Policy. Customers receiving requests for data they control are responsible for responding lawfully.

11.8 No Continuous Coverage Warranty

Cameras and networks may experience blind spots, outages, latency, missed reads, duplicate reads, or image degradation. LPR is not a security system and does not guarantee detection of every Vehicle or event.

Article 12: Acceptable Use and Prohibited Conduct

12.1 General Standard

You may use the Services only for lawful, authorized purposes and in accordance with these Terms, applicable permissions, and Parking Rules.

12.2 Prohibited Conduct

You must not:

• use the Services unlawfully, fraudulently, deceptively, or in violation of Parking Rules;

• submit false identity, ownership, Reservation, payment, or Vehicle information;

• access Customer Data, LPR Data, Accounts, or Administrative Portals without authorization;

• share credentials or Claim Codes in a manner that defeats eligibility or Vehicle limits;

• interfere with security controls, rate limits, access controls, logging, or authentication;

• introduce malware, malicious code, automated attacks, scraping, excessive requests, or denial-of-service activity;

• reverse engineer, decompile, disassemble, or attempt to derive source code except to the limited extent Applicable Law prohibits restriction;

• copy, resell, sublicense, frame, mirror, or commercially exploit the Services except as expressly authorized;

• use data to discriminate unlawfully, stalk, harass, intimidate, or invade privacy;

• misrepresent affiliation with VRPS, a Customer, a Property, or an Enforcement Provider;

• use the Services to send unlawful, misleading, abusive, or noncompliant Communications;

• circumvent Fees, Taxes, permit limits, occupancy controls, or enforcement rules;

• upload content that infringes Intellectual Property Rights or contains unlawful or harmful material; or

• use the Services to develop or train a competing product using nonpublic data or functionality without written permission.

12.3 Monitoring and Enforcement

VRPS may investigate suspected violations, preserve records, limit functionality, suspend access, remove content, notify affected Customers, and cooperate with lawful authorities. VRPS is not obligated to monitor every activity.

12.4 Responsible Security Research

Do not test or exploit a vulnerability without written authorization. Reports should include sufficient detail for investigation and must not expose data, disrupt service, demand payment, or publicly disclose the issue before VRPS has a reasonable opportunity to respond.

Article 13: Third-Party Services, Devices, and Integrations

13.1 Independent Services

The Services may rely on Payment Processors, telecommunications carriers, cloud hosts, email providers, mapping services, Reservation Providers, camera vendors, LPR engines, identity services, tax tools, and other Third-Party Services. They are independent and may have separate terms and privacy practices.

13.2 No Control

VRPS does not control and is not responsible for a Third-Party Service’s availability, accuracy, security, pricing, business practices, outages, data retention, or contractual performance, except to the extent VRPS is legally responsible for its own selection or management.

13.3 Integrations

An integration may import, export, synchronize, transform, or periodically poll data. Delays, duplicate records, mapping errors, source changes, API limits, authentication failures, and version incompatibilities may occur.

13.4 Customer Configuration

The Customer is responsible for authorizing integrations, maintaining credentials, selecting data fields, validating mappings, and reviewing imported data. VRPS may suspend an integration that creates a security or operational risk.

13.5 Devices and Connectivity

Users and Customers are responsible for compatible Devices, browsers, operating systems, power, connectivity, camera installation, network configuration, and physical protection of equipment unless separately agreed.

13.6 Links

Links to third-party sites are provided for convenience and do not imply endorsement. Use is at your own risk and subject to third-party terms.

13.7 Open-Source Components

The Services may include open-source software governed by applicable licenses. Those licenses control to the extent required.

Article 14: Service Availability, Changes, Beta Features, and Support

14.1 Availability

VRPS seeks commercially reasonable availability but does not guarantee uninterrupted or error-free operation. Maintenance, releases, outages, security events, capacity constraints, and Third-Party Services may affect access.

14.2 Maintenance and Changes

VRPS may maintain, patch, update, redesign, replace, add, or discontinue features. Where a change materially affects a Customer’s contracted service, the Customer agreement governs notice and remedies.

14.3 Emergency Measures

VRPS may take immediate action to protect security, integrity, legal compliance, or users, including disabling features, blocking traffic, rotating credentials, or restricting integrations.

14.4 Beta Features

Beta Features are provided for evaluation, may be incomplete, may change without notice, may have additional risks, and may not be supported. Do not use them for mission-critical or legally required functions unless VRPS expressly approves.

14.5 Support

Support channels, hours, response targets, and service levels are governed by the Customer agreement or published support materials. Response targets are not guarantees unless expressly stated in a signed agreement.

14.6 Business Continuity

VRPS may maintain backups, redundancy, and incident-response processes, but no continuity plan eliminates all risk. Customers should maintain reasonable alternative procedures for time-sensitive parking operations.

14.7 Force Majeure

VRPS is not liable for delay or failure caused by a Force Majeure Event, provided it uses commercially reasonable efforts appropriate to the circumstances to mitigate and resume affected Services.

Article 15: User Content, Feedback, and Intellectual Property

15.1 Ownership of Services

VRPS and its licensors own the Services, software, interfaces, designs, documentation, databases, workflows, trademarks, and related Intellectual Property Rights, excluding Customer Data and User Content.

15.2 Limited License

Subject to these Terms, VRPS grants you a limited, revocable, nonexclusive, nontransferable, nonsublicensable license to access and use the Services for their intended purpose during your authorized access.

15.3 User Content

You retain rights in User Content you lawfully provide. You grant VRPS a worldwide, nonexclusive license to host, copy, transmit, display, modify, and process User Content as necessary to provide, secure, support, improve, and comply with law regarding the Services.

15.4 Your Responsibilities

You represent that you have rights and permissions necessary for User Content and that its processing as contemplated will not violate law or another person’s rights.

15.5 Feedback

If you provide ideas, suggestions, or feedback, you grant VRPS a perpetual, irrevocable, worldwide, royalty-free right to use and commercialize it without restriction or compensation, provided VRPS does not identify you publicly without permission.

15.6 Trademarks

VRPS names, logos, product names, and trade dress may not be used without written permission. Customer marks displayed through the Services remain owned by the Customer or its licensors.

15.7 Copyright Complaints

A person claiming copyright infringement may send a notice containing information required by Applicable Law to the designated contact identified on the Website. VRPS may remove content and terminate repeat infringers where appropriate.

Article 16: Automated Processing, Analytics, and Future Features

16.1 Automated Functions

The Services may automate matching, validation, notifications, anomaly detection, confidence scoring, forecasting, prioritization, or recommendations. Automated outputs support operations but do not replace human judgment where legal, safety, or material enforcement decisions require review.

16.2 Inputs and Limitations

Outputs depend on available data, configuration, assumptions, and system performance and may be inaccurate, incomplete, delayed, or inappropriate for a particular circumstance.

16.3 Customer Decisions

Customers remain responsible for deciding whether and how to use automated outputs in Parking Rules, inventory, pricing, enforcement, security, or guest-service decisions.

16.4 Deidentified Analytics

VRPS may create and use aggregated or deidentified information that does not reasonably identify a person, subject to Applicable Law, for analytics, benchmarking, security, product development, and business purposes.

16.5 No High-Risk Use

Unless expressly agreed in writing, the Services are not designed for emergency dispatch, life-safety systems, criminal adjudication, credit, employment, housing eligibility, or other high-risk decisions regulated by law.

Article 17: Disclaimers of Warranties

17.1 As-Is and As-Available

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITH ALL FAULTS. VRPS DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

17.2 No Operational Warranty

VRPS DOES NOT WARRANT THAT A PARKING SPACE WILL BE AVAILABLE; THAT A PARKING AUTHORIZATION WILL PREVENT AN ENFORCEMENT ACTION; THAT CUSTOMER DATA, RESERVATION DATA, LPR DATA, OR THIRD-PARTY DATA IS ACCURATE; OR THAT A CUSTOMER OR ENFORCEMENT PROVIDER WILL ACT CORRECTLY OR LAWFULLY.

17.3 No Technology Warranty

VRPS DOES NOT WARRANT UNINTERRUPTED, SECURE, ERROR-FREE, OR COMPATIBLE OPERATION; THAT DEFECTS WILL BE CORRECTED; THAT MESSAGES WILL BE DELIVERED; OR THAT EVERY VEHICLE, PLATE, TRANSACTION, OR SECURITY EVENT WILL BE DETECTED.

17.4 No Professional Advice

THE SERVICES AND SUPPORT DO NOT PROVIDE LEGAL, TAX, ACCOUNTING, INSURANCE, SAFETY, SECURITY, ACCESSIBILITY, OR OTHER PROFESSIONAL ADVICE. CUSTOMERS AND USERS SHOULD CONSULT QUALIFIED PROFESSIONALS.

17.5 Mandatory Rights

Some jurisdictions do not allow certain disclaimers. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded, and disclaimers apply only to the maximum extent permitted.

Article 18: Limitation of Liability

18.1 Excluded Categories

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VRPS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; OR PERSONAL DISTRESS, EVEN IF ADVISED OF THE POSSIBILITY.

18.2 Specific Exclusions

WITHOUT LIMITING SECTION 18.1, VRPS IS NOT LIABLE FOR LOSS ARISING FROM PARKING UNAVAILABILITY; AN ENFORCEMENT ACTION; THEFT OR DAMAGE TO A VEHICLE OR PROPERTY; CUSTOMER OR THIRD-PARTY CONDUCT; INCORRECT RESERVATION OR VEHICLE INFORMATION; LPR ERROR; TELECOMMUNICATION OR PAYMENT FAILURE; TAX CONFIGURATION; FORCE MAJEURE; OR A USER’S FAILURE TO FOLLOW PARKING RULES.

18.3 Liability Cap

TO THE FULLEST EXTENT PERMITTED BY LAW, VRPS’S AGGREGATE LIABILITY TO AN END USER ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT THE END USER PAID THROUGH THE SERVICES FOR THE TRANSACTION GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100). FOR AN ADMINISTRATIVE USER OR CUSTOMER CLAIM, THE APPLICABLE CUSTOMER AGREEMENT CONTROLS.

18.4 Essential Allocation

The disclaimers and limitations reflect an essential allocation of risk and apply regardless of the theory of liability and even if a limited remedy fails of its essential purpose.

18.5 Exceptions

Nothing limits liability that cannot lawfully be limited, including liability for fraud or willful misconduct to the extent nonwaivable, or statutory consumer remedies that Applicable Law prohibits from waiver.

18.6 State Rights

Because some jurisdictions restrict limitations, the foregoing applies only to the maximum extent permitted. A court must enforce any lawful portion independently.

Article 19: Indemnification and Release

19.1 User Indemnity

To the extent permitted by Applicable Law, you will defend, indemnify, and hold harmless VRPS and its affiliates, officers, directors, employees, and contractors from third-party claims, damages, judgments, losses, liabilities, costs, and reasonable attorneys’ fees arising from your unlawful conduct, material breach of these Terms, unauthorized use, false information, infringement by User Content, or violation of another person’s rights.

19.2 Procedure

VRPS will provide reasonably prompt notice of an indemnified claim, subject to no prejudice from delay. You may control the defense with qualified counsel, but may not settle in a manner admitting fault by, imposing nonmonetary obligations on, or failing to fully release VRPS without written consent. VRPS may participate at its own expense.

19.3 Customer Indemnity

Indemnification obligations between VRPS and a Customer are governed by the Customer agreement and are not expanded by this Section.

19.4 Release of Operational Parties

To the fullest extent permitted by law, you release VRPS from claims against a Customer, Property Operator, owner, rental manager, Enforcement Provider, towing provider, or other third party arising solely from that party’s conduct. This release does not waive a claim based on VRPS’s own conduct or a nonwaivable right.

19.5 Consumer Limitation

A Consumer’s indemnity does not apply to ordinary personal use except to the extent the claim results from fraud, willful misconduct, unlawful conduct, infringement, or another basis enforceable under Applicable Law.

Article 20: Dispute Resolution, Arbitration, Jury Waiver, and Class Waiver

20.1 Please Read

THIS ARTICLE AFFECTS YOUR LEGAL RIGHTS. Except for matters excluded below, you and VRPS agree to resolve Disputes through individual binding arbitration rather than in court. “Dispute” means any claim or controversy arising out of or relating to the Services, these Terms, a Transaction, Communications, privacy, or the relationship between you and VRPS, whether based in contract, tort, statute, fraud, misrepresentation, or another theory.

20.2 Informal Resolution

Before filing arbitration, the claimant must send a written Notice of Dispute describing the name and contact information of the claimant, relevant Account or Transaction, facts, legal basis, and requested relief. The parties will attempt in good faith to resolve the Dispute for at least thirty (30) days after receipt. A limitations period is tolled during that period where permitted by law.

20.3 Agreement to Arbitrate

If unresolved, the Dispute will be resolved by binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16, and not by a state law that would defeat arbitration. The arbitrator, not a court, will decide issues of scope, enforceability, and arbitrability, except a court will decide challenges to the class-action waiver or requests for public injunctive relief where Applicable Law so requires.

20.4 Administrator and Rules

Arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules or Commercial Arbitration Rules, as appropriate and as modified by these Terms. If AAA is unavailable or declines, the parties will select a substitute; if they cannot agree, a court may appoint one under the Federal Arbitration Act.

20.5 Location and Format

A Consumer may choose telephone, video, written-submission, or an in-person hearing in the county of residence, unless the arbitrator determines another format is necessary. Business-user hearings will occur in Mobile County, Alabama, unless the parties agree otherwise.

20.6 Fees

Payment of filing, administration, and arbitrator fees will be governed by applicable AAA rules and Applicable Law. VRPS will not seek reimbursement of arbitration fees from a Consumer unless the arbitrator finds the claim was frivolous or brought for an improper purpose under the standard of Federal Rule of Civil Procedure 11.

20.7 Individual Relief Only

The arbitrator may award the same individual remedies a court could award, subject to these Terms, but may grant relief only for the individual claimant and only as necessary to resolve that claimant’s Dispute. No arbitration may be consolidated with another person’s claim without consent of all parties.

20.8 Class and Representative Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND VRPS WAIVE THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION. If a final decision holds this waiver unenforceable for a particular claim or remedy, that claim or remedy will proceed in court after all arbitrable matters are completed.

20.9 Exceptions

Either party may bring an individual claim in small-claims court if it remains within that court’s jurisdiction. Either party may seek temporary or preliminary injunctive relief in court to prevent actual or threatened misuse of Intellectual Property Rights, unauthorized access, data breach, or security harm pending arbitration.

20.10 Thirty-Day Opt-Out

You may opt out of this Article by sending a written notice within thirty (30) days after first accepting these Terms. The notice must include your name, contact information, Account or transaction identifier if available, and an unambiguous statement that you opt out of arbitration. The notice must be sent to the legal-notice address or email identified in Section 23.10. Opting out does not affect other Terms.

20.11 Jury-Trial Waiver

FOR ANY DISPUTE THAT PROCEEDS IN COURT, YOU AND VRPS KNOWINGLY AND VOLUNTARILY WAIVE TRIAL BY JURY TO THE FULLEST EXTENT PERMITTED BY LAW.

20.12 Mass Filings

If twenty-five (25) or more substantially similar arbitration demands are submitted by or with coordinated counsel or organizations, the administrator may apply lawful mass-arbitration procedures, batch cases, and appoint a process arbitrator. Nothing authorizes class arbitration.

20.13 Severability

Except as stated in Section 20.8, if part of this Article is unenforceable, it will be severed or narrowed and the remainder enforced. If the agreement to arbitrate is entirely unenforceable, Section 21 governs court proceedings.

Article 21: Governing Law and Court Proceedings

21.1 Governing Law

These Terms and nonarbitrable Disputes are governed by the laws of the State of Alabama, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs Article 20 and mandatory consumer law of a User’s residence applies where it cannot be waived.

21.2 Exclusive Venue

Subject to Article 20 and small-claims jurisdiction, any court proceeding between you and VRPS must be brought exclusively in the state or federal courts located in Mobile County, Alabama, and each party consents to personal jurisdiction and venue there, except where Applicable Law grants a Consumer a nonwaivable local forum.

21.3 Time to Bring Claims

To the extent permitted by law, a claim arising from the Services or these Terms must be filed within one (1) year after it accrues or it is permanently barred. This limitation does not apply where Applicable Law provides a longer nonwaivable period.

21.4 Equitable Relief

A breach involving unauthorized access, misuse of data, or infringement may cause irreparable harm for which monetary damages are inadequate. A party may seek appropriate equitable relief subject to Article 20.

Article 22: Suspension, Termination, and Effect of Termination

22.1 Termination by User

You may stop using the Services at any time. Deleting an Account does not cancel a completed Transaction, eliminate a debt, reverse an Enforcement Action, or require deletion of records lawfully retained.

22.2 Termination or Suspension by VRPS

VRPS may suspend or terminate access for breach, fraud, abuse, security risk, legal requirement, discontinued service, Customer instruction, or loss of eligibility. Where reasonable, VRPS will provide notice and an opportunity to cure, but may act immediately for urgent risks.

22.3 Customer Termination

If a Customer’s agreement ends, access to that Customer’s Parking Program may end even if your Account remains active for other Properties.

22.4 Effect

Upon termination, licenses granted to you end and you must stop accessing restricted features. Accrued payment obligations, records, remedies, and provisions intended by their nature to survive remain effective.

22.5 Survival

Articles 2, 5, 8, 10, 11, 15, 17, 18, 19, 20, 21, 22, and 23 survive to the extent applicable, together with any provision that by its nature should survive.

Article 23: General Provisions

23.1 Entire Agreement

These Terms, incorporated policies, transaction disclosures, and any applicable written Customer agreement constitute the relevant agreement regarding their subject matter and supersede prior or contemporaneous understandings on that subject.

23.2 Order of Precedence

For an End User, a transaction-specific disclosure controls over these Terms solely for that transaction; these Terms control over general help or marketing content; and mandatory law controls where nonwaivable. For a Customer, the Customer agreement controls its commercial relationship with VRPS.

23.3 Assignment

You may not assign these Terms or an Account without VRPS’s written consent. VRPS may assign these Terms in connection with a merger, reorganization, financing, sale of assets, change of control, or transfer of the relevant business, subject to Applicable Law.

23.4 No Third-Party Beneficiaries

Except for VRPS indemnified parties and as expressly stated, these Terms do not create rights for a person who is not a party. A Customer does not become a beneficiary of the arbitration agreement between a User and VRPS unless Applicable Law and the facts independently permit enforcement.

23.5 Severability and Reformation

If a provision is unlawful or unenforceable, it will be enforced to the maximum extent permitted and, where possible, reformed to reflect its purpose. The remainder remains effective.

23.6 Waiver

Failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific instance.

23.7 Cumulative Remedies

Unless expressly stated, remedies are cumulative. Exercise of one remedy does not preclude another lawful remedy.

23.8 Export and Sanctions

You may not access or use the Services in violation of U.S. export controls, sanctions, or anti-boycott laws. You represent that you are not prohibited from receiving the Services.

23.9 Government Use

If used by a governmental entity, the Services are commercial computer software and documentation developed at private expense, and use is subject to these Terms and applicable procurement law.

23.10 Legal Notices to VRPS

Formal legal notices, arbitration opt-outs, and Notices of Dispute must be sent to: Vacation Rental Property Solutions, Inc., Attn: Legal, 358 St. Louis Street, Mobile, AL 36602, with a copy by email to support@vrpsinc.com. Operational support requests should use the support channel shown in the Services.

23.11 Headings and Drafting

Headings are for convenience. These Terms will not be construed against a party solely because that party drafted them.

23.12 Language

The English version controls unless Applicable Law requires otherwise. A translation is provided for convenience unless expressly designated as controlling.

23.13 Effective Date and Version

Effective Date: August 19, 2026. Version: 1.0.